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Privacy Policy

Last updated: 14 July 2026

1. Introduction

Trantools ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application, website, and related services (collectively, "the Service").

2. Information We Collect

We may collect the following types of information:

  • Account Information: When you register, we collect your email address, username, and any other information you provide during account creation.
  • Payment Information: When you purchase credits, payment processing is handled by our third-party payment processors. We do not store full credit card numbers or banking details on our servers.
  • Usage Data: We collect information about your interactions with the Service, including operations performed, timestamps, device identifiers (IMEI/MEID submitted for processing), and feature usage patterns.
  • Device Information: The desktop application may collect hardware identifiers and system information necessary to authenticate and license the software.
  • Log Data: Our servers automatically record information such as your IP address, browser type, operating system, and access times when you use the web dashboard.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve the Service;
  • To process transactions and manage your account;
  • To authenticate your identity and prevent fraud or unauthorised access;
  • To monitor usage patterns and optimise system performance;
  • To communicate with you about service updates, support requests, and policy changes;
  • To comply with legal obligations and enforce our Terms of Service.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating the Service (payment processors, cloud infrastructure, email delivery), subject to contractual data protection obligations.
  • Legal Requirements: If required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. Account credentials and sensitive operation keys are stored using strong cryptographic algorithms (libsodium). However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information for as long as your account is active. Usage logs and transaction records are retained for a minimum of 12 months to comply with legal and regulatory obligations. Upon account deletion, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • The right to access, update, or delete your personal data;
  • The right to restrict or object to processing;
  • The right to data portability;
  • The right to withdraw consent at any time;
  • The right to lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@trantools.com.

8. Third-Party Services

The Service may integrate with third-party services (payment gateways, analytics, email providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required by applicable law.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the dashboard or email. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@trantools.com
Website: www.trantools.com